ONLINE PROGRAM AGREEMENT

Last Updated February 2, 2026

IMPORTANT: PLEASE READ THIS ONLINE PROGRAM AGREEMENT CAREFULLY BEFORE USING THIS WEBSITE!


 

This Privacy Policy (“Policy”) governs how we at goMedic Knowledge Hub (“we”, “our” or “us”) collect, use, share and protect the personal information you provide to us when you access our website and/or mobile app (collectively, “Site”), purchase, access and/or download any products, courses, downloads, videos, eBooks, workbooks (collectively, “Services”), or engage with us on social media. This Privacy Policy also sets out your rights with respect to your personal information that we collect. In this Privacy Policy “you” or “your” refers to any individual who accesses our Site or Services, or engages with us on social media. 

 

This Policy is legally binding. We reserve the right to update and change this Policy and will make our best effort to update the date “Last Updated” above each time we make changes. You can review our most recent changes by visiting this page. By continuing to use our Site, you waive specific notice of, and accept all changes to our Policy made from time to time. We encourage you to return to this page each time you access our Site or engage with us on social media, to ensure you have read our most recent Policy. 

 

INFORMATION WE COLLECT

 

We collect certain types of information from you when you visit our Site, access our Services, subscribe to our newsletter, fill out a form, download resources, make purchases, take a survey, or interact with us on social media. By accepting this Policy, you are specifically consenting to (i) our collection of information as described below; (ii) our use of the information collected (iii) the processing of this information; and (iv) our sharing of data with third-party processors as needed to run our business.

 

Here are some examples of the data we collect. However, this may not be a complete list of information we collect:

Personal Information

Personally identifying information such as your name, billing and/or shipping address, telephone numbers, email addresses, and other demographic information, such as your age and gender.

 

Financial Information

Financial information (such as credit card and/or bank account numbers) in connection with any transaction you make on our Site. We store limited financial data, as most financial data is transferred to third-party payment processors we use. We strongly encourage you to review the privacy policy of Stripe, Thinkific or Paypal, the third-party payment processor we use to process payment when you purchase anything from our Site. You can also email us at [email protected] and request a list of all third-parties with whom we share your information in order to run our Site and Services. 

 

User Account Information

In order to purchase or access certain Services, we may require you to create a user account and provide your name and/or email address and create a unique password. We collect data from our user accounts regarding products, courses, downloads, videos, eBooks, workbooks “Services” in order to personalize your experience, track your use and for other legitimate business reasons. For your security, we do not have access or knowledge of your password and it is your sole responsibility to keep the password confidential and not share your account details with any other people, including us. 

 

Computer, Browser and Mobile Information

Computer and connection information such as statistics on your page views, traffic to and from the Site, your unique resource locator (“URL”), advertisement data, your internet protocol (“IP”) address, your browsing history, and your Site log information. If you access our Site via your mobile phone, we may collect information about your device such as but not limited to, the model, manufacturer, device identification and your location information. 

 

Social Media Information

Information from any social media networking platforms and applications (“apps”) including, but not limited to, Instagram, Facebook, LinkedIn, YouTube, Twitter, Snapchat, which may include your name, username on any of these platforms, location, email, age, gender, profile picture and any other public information you have included on any of your social media profiles. If you want to limit this data, you should review the policies and security settings of each social media service respectively. 

 

Other Information

From time to time, you may voluntarily give us other information in order to complete a form, enter a contest or giveaway or to participate in a survey. 

 

Sensitive Information

We will not request sensitive information from you at any time. Please do not submit any sensitive data to us, whether via public postings, email correspondence with us, or any other method, including your social security number, health data, genetic data, or information related to your ethnic origin, religious beliefs, or criminal history. If you do send us this information, then by doing so you are consenting to our use, storage, and processing of this information in accordance with this Policy. 

 

HOW WE COLLECT YOUR INFORMATION

 

Information You Voluntarily Provide

We collect information you voluntarily and manually provide when you use our Site, such as when you purchase or access Services or certain content on our Site, sign up for our newsletter, submit a form, send us questions, or interact with us through this Site or on social media. Some of the information you manually provide may be personal information, such as your name or email address. 

 

Information from Your Website Browser or Mobile Device

We collect information that is sent to us automatically from your website browser or mobile device, such as your IP address, the name of your operating system, the name and version of your browser, date and time of your visit, page(s) you visit and length of time you spent on each page. The information we receive may depend on your browser or device settings. Information received from your website browser and mobile device typically is not, in and of itself, personally identifiable. However, we may combine it with other information in an attempt to identify you, or we may combine it with information that does identify you.

 

Tracking Technologies

We collect information when you visit our Site and through our email communications, by using cookies, pixels, website beacons, tags, and other tracking technologies to collect information about your engagement, as well as your browsing and purchasing behaviour. These tracking technologies include:

 

 

 

 

 

Website Analytics

From time to time, we may use third party analytic tools operated by third-party companies, such as but not limited to, Google analytics, Thinkific, or Stripe. These analytic companies may also use cookies or other tracking technologies to analyze visitors’ use of our Site to determine the popularity of the content and better understand online activity. We do not transfer personal information to these third-party vendors. However, in order to access our Site, you are consenting to the collection and use of your information by these third-party analytic companies. We recommend that you review their respective privacy policies and contact them directly with any questions or requests to delete your information. If you do not want any of your information to be collected and used by tracking technologies, visit Digital Advertising Alliance of Canada Opt-Out Tool.

 

USE AND DISCLOSURE OF YOUR INFORMATION

Use of Information

Generally, the purpose of collecting your information through this Site is to:

 

Retention of Information

We generally retain your information only as long as is reasonably necessary to provide you with the Services, comply with our legal obligations or until you request that we delete your information. Any information we no longer need will be permanently deleted. 

 

Processing Your Information

Generally, we do not process or hold your information but instead we use third-party processors to process your data. In order to carry out our business, it is necessary for us to transmit certain information to third-parties. For instance, when you purchase a Service from our Site, your payment information may be collected by a third party, such as but not limited to, Stripe, PayPal or Thinkific.

 

In some instances, however, we may process your information internally. When you agree to be bound by our Policy, you consent to our processing of your information for such purposes to carry out our business interests. 

 

Disclosure of Your Information

We will not sell your information to any third-party. We may share your information with third-parties from time to time in certain situations and in order to carry out the following business operations:

 

Third-Party Apps

The following is a list of Third-Party Applications we currently use on our Site and in delivering our Services:

 

We confirm the above list may not be exhaustive, and we reserve the right to add, change, or stop using any Third-Party Applications at any time, without notice. 

 

Information Storage

While our company is a Canadian company, our Site is hosted with servers located primarily in Canada. Accordingly, we may transmit your information outside of the province and/or country where you live and transferred data may be subject to the laws of those countries. If you reside in the European Union (“EU”), your information will be transferred internationally to those servers. We have taken all reasonable measures to ensure that we use website hosting servers and third-party processors located in Canada and the United States which have put in place appropriate safeguards to protect data once it is transferred to that country, however we make no guarantees. It is your responsibility to review all third-party applications’ terms and policies, and to review website policies that you may be redirected to when using our Site. 

USE OF ARTIFICIAL INTELLIGENCE (AI) TOOLS

We may use artificial intelligence–enabled tools and systems (“AI Tools”) to support and enhance the delivery of our services, including but not limited to:

• educational content generation and adaptation
 • scenario-based learning simulations
 • assessment support and feedback
 • administrative and operational functions

AI Tools are used as a supportive aid and do not replace human judgment, professional instruction, or accredited paramedic training standards.

AI Processing of Personal Information

In the course of providing our Services, certain personal information may be processed using AI Tools. This may include information you submit through our platform such as name, contact details, training progress, assessment responses, or usage data.

We do not use AI Tools to make fully automated decisions that have legal or significant effects on you without human oversight.

Consent to AI Use

By using our website, platform, or services, you acknowledge and consent to the use of AI Tools as described in this Privacy Policy. Where required by applicable law, we will obtain express consent prior to using personal information in connection with AI Tools.

Third-Party AI Service Providers

Some AI Tools may be provided by third-party service providers and may be subject to separate terms, policies, or technical limitations. These providers may process information on our behalf under contractual obligations that include confidentiality, security safeguards, and compliance with applicable privacy laws.

Personal information may be processed or stored outside of Canada, in which case it may be subject to the laws of those jurisdictions.

We do not control and are not legally responsible for:

We retain discretion to select, modify, replace, or discontinue any AI Tools, subject to delivery of the Services in accordance with an agreement.

 

No Warranty Regarding AI Outputs

You acknowledge that AI-generated outputs:

Except as expressly stated in any agreement, we disclaim all warranties, express or implied, regarding AI Tools or AI-generated outputs, including warranties of accuracy, fitness for a particular purpose, or non-infringement, to the fullest extent permitted under Ontario law.

No Use for Clinical or Medical Decision-Making

AI Tools used in our services are for educational and training purposes only. They are not intended for, and must not be relied upon for, real-world patient care, medical diagnosis, treatment decisions, or emergency response actions.

You are solely responsible for:

You agree not to represent AI-generated outputs as definitive clinical guidance or as determinative employment decisions.

 

YOUR RIGHTS

 

We respect your rights to your personal information and data. You have the right to access, correct, request restriction or deletion of your information, or request how we use your personal information and data collected, as required by applicable law. Upon receipt of any request relating to your privacy, we reserve the right to request that you first provide us with evidence of your identity before we take any action. 

 

After verification of identity, you have the right to:

 

If you wish to have any third-parties, including those to whom we’ve transmitted your information, delete your information, you will need to contact those third-parties directly to do so. Upon request, we will provide a list of all third parties to whom we have transmitted your information.

 

Complaints

If you are an EU resident, you have the right to complain to a supervising authority if you believe we are misusing your information or have violated any of your rights under this Privacy Policy or applicable law. You may do so in the EU member state in which you reside or have your place of business or in which the alleged infringement took place. If you are located outside the EU, you may have rights under privacy laws in the jurisdiction where you live.

 

Data Protection Plan 

We take steps to protect your data, however we provide no guarantee that your data is secure. 

We take all reasonable precautions to protect your information. When you submit information through our Site, your information is protected both online and offline. Wherever we collect information, that information is encrypted and transmitted to us by secure servers. We have included common indications of such secured features when appropriate, such as but not limited to a closed lock icon in your website browser. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only our personnel who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

Opting out of Communication

At any time, you may opt out of communication from us, such as email newsletters, simply by clicking on the “unsubscribe” link in any email you receive from us. We reserve the right to maintain a database of past email subscribers and to use this information as reasonably necessary in our business and as provided by law. Your information will be shared with reasonably necessary parties for the ordinary course of conducting our business, such as through Facebook ads or other marketing campaigns. 

 

Children’s Privacy

You must be at least 18 years old to use our Site, or the age of majority in the province and/or country that you reside. We do not knowingly collect, use or disclose personal information about visitors under 18 years of age. If you are under 18 years of age or the age of majority in the province and/or country where you reside, please do not use our Site. If you become aware that we have collected information from anyone under the age of 18 or the age of majority in their province and/or country where they reside please contact us at [email protected] so we may delete that information. 

 

Security of Your Information

We take all reasonable steps to protect all information we collect and to keep it secure. We use recognized online secure payment systems, reputable third-party processors and implement generally accepted standards of security to protect against personal data loss or misuse. However, no security measure or method of data transmission can be guaranteed against interception or misuse. We do not guarantee complete security of any information you transmit to us. By consenting to this Privacy Policy, you acknowledge that your personal data may be available, via the internet, around the world. We cannot prevent the use or misuse of your data by other parties and you understand and accept this risk. We will notify you promptly of any known breach of our security systems or your information which might expose you to serious risk.

 

Contact us

If you have any questions about our Privacy Policy or wish to exercise any of your rights as set out in this Privacy Policy, please contact our dedicated data manager at [email protected] 

 

 

ONLINE PROGRAM AGREEMENT

This Online Program Agreement (“Agreement”) is between goMedic Knowledge Hub (“Educational Institution”) and the registered participant of the Services (“Client”), collectively the “Parties”. This Agreement sets out the expectations for what it will be like for Client to participate in Certificate of Community Paramedicine Care, an online program provided by goMedic Knowledge Hub (“Program”). For mutual consideration, the receipt and sufficiency of which is hereby acknowledged, the Parties agree to the terms and conditions set out below.

 

By registering for the Program, Client confirms that they have read, understood and agreed to accept all of the terms and conditions in this Agreement. 

 

TERMS OF AGREEMENT

Term

goMedic Knowledge Hub will provide the Services, beginning on the agreed upon start date of the Program (determined by your Paramedic Service) and continue until the Program is completed (“Term”). 

 

Online Program
  Client is purchasing goMedic Knowledge Hub’s Certificate in Community Paramedicine Care.

 

Services

goMedic Knowledge Hub will provide Client with the following services as part of the online Program (collectively, “Services”):

 

goMedic Knowledge Hub has the sole discretion to update, delete, or add Services from time to time.

Artificial Intelligence–Enabled Services

The Services may incorporate artificial intelligence–enabled features, including automated or semi-automated content, simulations, feedback, and assessments. You acknowledge that AI-generated outputs may contain errors, omissions, inaccuracies, or outdated information.

We retain discretion to select, modify, replace, or discontinue any AI Tools, subject to delivery of the Services in accordance with an agreement.

Educational Use Only

The Services are provided solely for educational and training purposes. They do not constitute medical advice, clinical guidance, operational protocols, or professional certification.

You agree not to rely on the Services or any AI-generated content in real-world emergency, clinical, or patient-care situations.

 

CLIENT EXPECTATIONS

Client Behaviour

It is expected that Client will be respectful and cooperative towards goMedic Knowledge Hub and to fellow participants in any online public or private forums included as part of the Services. If at any time goMedic Knowledge Hub, in their sole discretion, determines that Client is not acting in accordance with these expectations, goMedic Knowledge Hub will provide written notice of termination of the Agreement effective immediately, without refund, and any payments owing towards the Fee will immediately become due. When creating a login, the client will be added to our e-mail list from which they may opt out at anytime.

 

Non-Disparagement

Client will not make any false, disparaging or derogatory comments or statements in public or private regarding goMedic Knowledge Hub, its employees or agents. goMedic Knowledge Hub may, in its sole discretion, terminate this Agreement in the event Client is in breach of this section. 

 User Responsibility & Professional Judgment

You remain solely responsible for applying professional judgment, adhering to applicable laws, regulatory standards, employer policies, and accredited paramedic protocols.

AI Tools do not replace formal instruction, certification, supervision, or real-world clinical experience.

FEES AND PAYMENT

 

Fee and Payment

The total fee is indicated in the course price payable in CAD plus all applicable sales taxes (“Fee”). The Fee is due at the time of purchasing the Program. In some cases, the Fee is paid by the Client’s employer at the time of purchasing the Program. 

 

Fees for Additional Services

Coach’s hourly rate is determined by the project details. Any Services outside of the scope of Services set out in this Agreement will be considered Additional Services. Additional Services requested by Client will be charged to Client at the hourly rate set out above, or as may otherwise agreed upon by the Parties in writing. At any time during the Term, Client may request the following additional services from Coach (“Additional Services”):

 

Payment Method
  Coach accepts payment either by Stripe, PayPal, eTransfer ([email protected]) Please note that there may be processing fees charged for using certain payment methods. 

Credit Card Authorization
  Client acknowledges and authorizes Coach to automatically charge their credit card provided to Coach for all payments owing under this Agreement. Client authorizes Coach to charge all payments to Client’s credit card at the time payment is due and no separate authorization is required. If Client cancels or replaces credit card, Client must immediately provide Coach with new credit card information.

 

No Chargebacks
  Client acknowledges and agrees that the terms of this Agreement and Coach’s termination and refund policies supersede the terms of use and refund policies of any third-party payment processor used by Coach. Client will be responsible for any fees, including legal fees, incurred by Coach as a result of recouping payments owing under this Agreement.

 

Late Payments
  If any payment is not received on the payment due date, Coach may revoke access to Services and the Program until any outstanding payment is received in full. Client will be charged a late fee of 2% compounding monthly, equaling 24% annually, on all outstanding invoices starting from the payment due date.

 

CANCELLATION AND REFUNDS

 

Cancellation by Client

In the event Client wishes to cancel the Services at any time, Client or their Paramedic Service will not receive any refund of the Fees paid to goMedic Knowledge Hub, whether or not Client participated in the Services. 

Cancellation by goMedic Knowledge 

In the event goMedic Knowledge Hub wishes to cancel the Services, goMedic Knowledge Hub will provide 5 days’ written notice to Client that access to the Services will be cancelled, and Client will not receive any refund of the Fees paid to goMedic Knowledge Hub, whether or not Client participated in the Services. 

No Refunds

As this is an online Program and all materials are accessible to Client upon purchase, Client and/or the Paramedic Service are not entitled to any refund of the Fee, including the Deposit. goMedic Knowledge Hub may provide a refund or apply any payments to future Services in limited cases where it deems, in its sole discretion, to be appropriate and in an amount to be determined by goMedic Knowledge Hub on a case by case basis. 

 

Termination of Agreement

This Agreement will end when Client has paid the Fee in full to goMedic Knowledge Hub and goMedic Knowledge Hub has performed the Services as set out in this Agreement. Any provisions that survive the termination of this Agreement will remain in full force.

 

CONFIDENTIALITY AND PRIVACY

Confidentiality and Non-Disclosure

Client understands that as part of the Program and Services, certain confidential information may be disclosed either orally or in writing. For the purpose of this Agreement, “Confidential Information” means information that is of value and is treated as confidential and proprietary by its owner, and includes but is not limited to, Program materials, coaching materials, business records, financial data, marketing strategies, advertising campaigns, social media account metrics, passwords, inventions, client lists, personal data, health history and data, intellectual property, trade secrets and the contents of this Agreement (“Confidential Information”). Client agrees not to disclose to any other person or entity or make use of the Confidential Information without the express written consent of the other, except to the extent that such disclosure is necessary to carry out their duties under this Agreement or as required by law. At the end of the Term or early cancellation of this Agreement, each Party will remain bound by their duty of confidentiality to the other.

 

Privacy Policy
  goMedic Knowledge Hub may collect personal information during the Term, including Client name, address, email address, phone number, billing information, financial and business information, health information, employment information or other personal information (“Personal Information”). By providing any Personal Information to goMedic Knowledge Hub, Client consents and grants goMedic Knowledge Hub permission to use and store such information in order to facilitate the Services. Client acknowledges and consents to the use of technology, telephones, e-mails, applications and third-party platforms that use video and audio, such as but not limited to, Zoom Thinkific, Loom, and third-party payment providers to be used by goMedic Knowledge Hub in order to deliver the Services. Client confirms goMedic Knowledge Hub is not responsible for the terms and policies of any third-party platforms and it is Client’s responsibility to review third-party privacy policies and terms and conditions.

 

Membership Security
  When you purchase the Program, you are required to create a username and password to access the membership platform and other Program Services. It is your responsibility to protect your username and password from theft or any other means of unauthorized use that would violate the terms of this Agreement. If you become aware that your password has been compromised, or your account has been breached, it is your responsibility to notify us immediately by emailing us at [email protected].

 

INTELLECTUAL PROPERTY 

 

Ownership and Use of Materials

Client acknowledges that all content and materials used and distributed in providing the Services, including any content, videos or resources on goMedic Knowledge Hub’s website, social media platforms and member portal (“Materials”) belongs exclusively to goMedic Knowledge Hub, who is the sole copyright owner of the Materials, unless stated otherwise. By receiving any unique and original materials from goMedic Knowledge Hub as part of the Services, goMedic Knowledge Hub will grant a limited non-exclusive royalty-free license to Client for their use only and as directed by goMedic Knowledge Hub. Client is strictly prohibited from reproducing any part of the written, video, and audio digital materials or sharing them with others without goMedic Knowledge Hub’s explicit permission to do so. Client may not assign or transfer their obligations or rights granted under this section to any person at any time. goMedic Knowledge Hub reserves the right at any time to revoke the license and terminate Client’s access to the Program at any time if goMedic Knowledge Hub, in our sole discretion, discover or determine that Client has violated these terms. All of goMedic Knowledge Hub intellectual property, including copyrighted materials and trademarks, will remain the sole property of goMedic Knowledge Hub.

 

Recordings

Client will not capture any of the Program sessions in any way, including but not limited to video recording, photography, voice recording or screen shots. Any recordings provided by goMedic Knowledge Hub will be for Client’s own use only and Client agrees they will not duplicate or share the recordings with any other person. 

 

 RELEASE, INDEMNITY AND WAIVER

 

PLEASE READ CAREFULLY. It is important Client fully understands that there are risks associated with the Services, and ask questions as needed. Client acknowledges and understands that they are waiving certain legal rights by signing this Agreement.

 

Voluntary Assumption of Risks
  Client acknowledges there are certain inherent risks associated with goMedic Knowledge Hub providing the Services, including, but not limited to financial, physical, emotional, spiritual loss and damages and Client voluntarily assumes such risks by purchasing the Program. Client expressly acknowledges that the dangers and risks associated with the Services and Program listed here are not complete. Should Client have any concerns or doubts about ability to participate or receive goMedic Knowledge Hub’s Services, Client will contact goMedic Knowledge Hub immediately to inform them of any concerns. Client confirms they have full capacity and are the age of majority in their jurisdiction of residence to enter into this Agreement.

Further, you voluntarily assume all risks associated with the use of the Services, including any reliance on AI-generated content for learning, training, or assessment purposes.

 

Release, Waiver, and Indemnity

Client releases, indemnifies and saves harmless goMedic Knowledge Hub, its directors, officers, agents, employees, contractors, volunteers, heirs, executors, administrators, successors, and assigns, as applicable (collectively, “Released Parties”) from any and all liability and damages arising from the Services, including financial damages or personal injuries, however caused, including negligence, during Client’s engagement of goMedic Knowledge Hub related to your use of the Services or reliance on AI-generated content,. Client further agrees to forfeit all forms of legal recourse which may be available to Client, including but not limited to any form of damages, costs, losses or expenses as a result of the Services. Client acknowledges this release of liability is binding on Client’s heirs, executors and anyone else who may be able to bring a legal action on Client’s behalf in the future. This clause survives the expiration or early termination of this Agreement.

 

Limitation of Liability

To the fullest extent permitted by applicable law, we shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising from or related to your use of the Services or any AI-generated content, including but not limited to loss of data, loss of income, professional consequences, or personal injury.

 

In the event goMedic Knowledge Hub is found liable for any reason for damages arising directly or indirectly from this Agreement, liability will be limited to the greatest extent possible in the governing jurisdiction and in no case exceed the Fee paid by Client to goMedic Knowledge Hub. 

 

No Warranty
  Client acknowledges goMedic Knowledge Hub makes no warranty or guarantees that the Services will lead to any specific Client goal, financial success or particular results and goMedic Knowledge Hub makes no promise that each Client will experience the same or similar results. Client acknowledges that the Services provided are provided without any express or implied warranties of any kind.

 

General Disclaimer

The Services and Program provided by goMedic Knowledge Hub are strictly for informational and educational purposes only. Client acknowledges and agrees that goMedic Knowledge Hub is not providing specific advice to Client with respect to their legal, financial, accounting, health or other advice as part of the Services. Further, goMedic Knowledge Hub does not have any responsibility to update or revise any information presented as part of the Services or to ensure it is accurate. If Client desires professional services that exceed the scope of the Services, goMedic Knowledge Hub strongly encourages Client to seek specific legal, business, accounting or health advice from certified and/or licensed professionals. No specific client-professional relationship is formed as part of the Services. In the event Client wishes to hire goMedic Knowledge Hub for additional professional services, Client must contact goMedic Knowledge Hub to inquire about entering into a separate agreement with goMedic Knowledge Hub, and Client understands that no specific advice or relationship is formed until goMedic Knowledge Hub is retained in their professional capacity. 

 

No Earnings Guarantee
  Client acknowledges goMedic Knowledge Hub makes no warranty or guarantee that Services will lead to any specific earnings, business growth, employment opportunities or financial results or that Client will experience the same or similar results as others who use the Services.

 No Guarantee of Accuracy or Outcomes

The Services, including AI-generated content, are provided on an “as is” and “as available” basis. We make no representations, warranties, or guarantees regarding accuracy, completeness, reliability, or suitability for any particular purpose.

 

Medical Disclaimer
  Client acknowledges that goMedic Knowledge Hub is providing educational Services as part of the Program, however the Parties are not entering into a patient-healthcare-provider or medical director relationship. goMedic Knowledge Hub is not acting in the capacity of a regulated healthcare provider. Client specifically acknowledges that goMedic Knowledge Hub is not diagnosing or treating any illness or disease or prescribing any medications. Client confirms they are in good physical and mental health, sufficient to participate in the Services, and has consulted with their physician or other health care provider prior to participating in the Services.

Media Release

Client grants to goMedic Knowledge Hub an irrevocable, worldwide, perpetual and unrestricted right to use any media, such as photographs, video, audio recordings, testimonial or social media posts, whether captured by Client, goMedic Knowledge Hub or third party in relation to this Agreement and for any lawful purpose, including in its online or printed advertising or marketing materials and on all social media platforms, with or without reference to Client and without further notice, grant of permission or right to any financial compensation.  

 

 GENERAL

Relationship of Parties
  Nothing in this Agreement will be understood to create an employment, joint venture or partnership relationship between goMedic Knowledge Hub and Client. 

Third-Party Authorization
  goMedic Knowledge Hub is permitted to hire, in their sole discretion, assistants, employees or third-party contractors to assist in delivering the Services.

Good Faith
  Each Party agrees it has acted in good faith and will continue to do so during the Term of this Agreement. This extends to good faith during any dispute resolution process. 

Consumer and Statutory Rights

Nothing in these Terms limits any rights you may have under applicable Canadian consumer protection or privacy laws that cannot be lawfully excluded or waived.

Governing Law and Jurisdiction

This Agreement is governed by and interpreted in accordance with the laws of Ontario and the federal laws of Canada where applicable. Any disputes arising directly or indirectly from this Agreement will be submitted and heard exclusively in the courts of Huntsville, Ontario. 

 

Dispute Resolution

In the event any dispute arises between the Parties in relation to this Agreement or a breach of this Agreement and the dispute is not resolved by negotiation, the Parties agree to submit the dispute for mediation prior to pursuing any other available remedy in relation to the dispute. The Parties may agree to virtual mediation, when available. 

 

Force Majeure

Neither Party will be responsible for delays resulting from causes beyond their reasonable control, including without limitation fire, explosion, floods, storms, pandemics, state of emergency, hazardous situations, war, strike, or riot, and either Party may choose to excuse themselves from further performance of their obligations under this Agreement if such occurrence materially affects the performance of Services. The Party relying on Force Majeure will give the other Party reasonable notice of their desire to terminate or suspend the Services. Notwithstanding, all payments owing for Services rendered will remain due and payable with such amount to be determined by goMedic Knowledge Hub.

 

Notice

Any notice to be given under this Agreement must be directed to the other Party using the contact information first set out above or as may otherwise be directed (“Notice”). For the purposes of this Agreement, e-mail will be considered sufficient for delivery of Notice. Notice will be deemed to be delivered on the date and time when the Notice is sent.

 

No Assignment

This Agreement may not be assigned by Client to any other party. 

 

Severability

If any of the provisions of this Agreement are found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not, to the extent permitted by law, in any way be affected and will remain enforceable.

 

Waiver of Breach

The waiver by one Party of any breach of this Agreement by the other Party will not be taken to be a waiver of any future breaches by the breaching Party. The non-breaching Party reserves the right to exercise or enforce their rights at a later date. 

 

Amendments

The Parties may only amend this Agreement by mutual written agreement.

 

Survival

Any term of this Agreement which addresses performance or observance following the early termination or expiration of this Agreement will survive and will continue to be in full force and effect. All things considered confidential during the Term will survive and always remain confidential.

 

Full Agreement

This Agreement constitutes the full agreement between the Parties and supersedes any prior negotiation, understanding or Agreement between the Parties, whether oral or written, on the matters contained in this Agreement.

Applicable for Paramedic Service administrators purchasing courses for their staff:

Services

Consultant will provide Client with the following services and deliverables (collectively, “Services”):

 

Additional Services

In addition to the Services set out above, Client may request the following additional services if needed from time-to-time, and at the sole discretion of Consultant (“Additional Services”):

 

Extension of Term 

Following completion of the Term, this Agreement may be extended by the Parties on mutual written agreement on the same terms and conditions set out in this Agreement or as may otherwise be agreed on by the Parties in writing. If the Term is extended, terms including but not limited to, Fees, Services and timelines are also subject to change and be approved by the Parties in writing.

 

CLIENT EXPECTATIONS

 

Communication Requirement

During the Term, Client agrees to maintain communication and provide all information and feedback needed for Consultant to carry out their obligations under this Agreement. Parties agree to inform the other using reasonable efforts should a delay occur, or be expected to occur. If Client does not maintain communication or provide Consultant with information as requested and required from time to time, Consultant may, in their discretion, delay or cancel the delivery of Services.

 

Client Behaviour

It is expected that Client will be respectful and cooperative towards Consultant and to fellow participants, both during the consulting sessions, as well as in any online, public or private forums included as part of the Services. Client also agrees not to make any false, disparaging or derogatory comments or statements in public or private regarding Consultant, the Services or any related parties. If at any time Consultant determines that Client is not acting in accordance with these expectations, Consultant may terminate this Agreement without refund and any payments owing towards the Fee will immediately become due. 

 

 

PAYMENT

 

Fees

In exchange for the Services, the fee is indicated in the quoted amount, plus all applicable sales taxes (“Fee”). The Fee is payable in CDN dollars. Course and package prices are subject to change and are updated at minimum on an annual basis.

 

Fees for Additional Services

Consultant’s rate is variable based on the project. Any requests outside of the scope of Services set out in this Agreement will be considered ‘Additional Services’.  Additional Services requested by Client will be charged to Client at the hourly rate set out above, or as may otherwise agreed upon by the Parties in writing.

 

Expenses

The Fee does not include any out-of-pocket expenses incurred by Consultant, such as travel/mileage or any Additional Services that are requested by Client. Consultant will obtain approval from Client before incurring any expenses not included as part of the Services. Any expenses incurred by Consultant will be billed to Client and Client agrees to reimburse Consultant upon receipt of the invoice.  

 

Payment Schedule 

The total Fee for Services is due and payable upon receipt of invoice and prior to students commencing the training program(s).

 

For customized projects/quotes, upon completion and final delivery of Services, Consultant will send an invoice to Client for the remainder of the Fee owing less the Deposit. Any Additional Services will be added to the final invoice. Payment is due within 5 business days of receiving the final invoice.

 

Payment Method
  Consultant accepts payment either credit card, EFT or eTransfer ([email protected]) for transactions less than $6200. Consultant accepts payment either EFT or eTransfer ([email protected]) for transactions greater than $6200. Please note that there may be processing fees charged for using certain payment methods. 

No Chargebacks
  Client acknowledges and agrees that the terms of this Agreement and Consultant’s termination and refund policies supersede the terms of use and refund policies of any third-party payment processor used by Consultant. Client will be responsible for any fees, including legal fees, incurred by Consultant as a result of recouping payments owing under this Agreement. 

Late Payments
  If any payment is not received on the payment due date, Consultant may stop work on all Services until any outstanding payment is received in full. Client will be charged a late fee of 2% compounding monthly, equaling 24% annually, on all outstanding invoices starting from the payment due date. 

 

RESCHEDULING, CANCELLATION AND REFUNDS

 

Rescheduling

In the event that either Party wishes to reschedule any Services or terms of this Agreement, the Parties must mutually agree to such revised terms and conditions in writing.

 

Cancellation 

In the event either Party wishes to cancel this Agreement, the Party who wishes to cancel will provide 30 written notice to the other Party stating the last day Services are to be provided (“Cancellation Date”).

 

Cancellation by Client 

In the event Client delivers notice of cancellation, Consultant will deliver a final invoice for all Services completed up to and including the Cancellation Date, and Client will pay the final invoice in accordance with the Payment Terms. The deposit is non-refundable. 

 

Cancellation by Consultant

In the event Consultant delivers notice of cancellation, Consultant will deliver a final invoice for all Services completed up to and including the Cancellation Date, as well as any outstanding payment owing for Additional Services and/or Expenses, less the Deposit, and Client will pay the final invoice in accordance with the Payment terms. 

 

Refunds

If Client cancels this Agreement for any reason whatsoever, Client is not entitled to any refund of any amounts previously paid to Consultant, including the Deposit. Consultant may provide a refund in limited cases where it deems, in its sole discretion, to be appropriate and in an amount to be determined by Consultant on a case by case basis. 

 

Termination of Agreement

This Agreement will end when Client has paid the Fee in full to Consultant and Consultant has performed the Services as set out in this Agreement. Any provisions that survive the termination of this Agreement will remain in full force.

 

CONFIDENTIALITY AND PRIVACY

 

Confidentiality and Non-Disclosure

The Parties acknowledge that during the Term, certain confidential information may be disclosed to the other Party, either orally or in writing. For the purpose of this Agreement, “Confidential Information” means information that is of value and is treated as confidential and proprietary by its owner, and includes, but is not limited to, health history, business records, financial data, marketing strategies, advertising campaigns, inventions, client lists, personal data, software, operation manuals, social media account metrics, passwords, intellectual property, trade secrets, eBooks, course content, videos, student grades and the contents of this Agreement (“Confidential Information”). Client and Consultant each agree not to disclose to any other person or entity or make use of the Confidential Information without the express written consent of the other, except to the extent that such disclosure is necessary to carry out their duties under this Agreement or as required by law. At the end of the Term or early cancellation of this Agreement, each Party will return all Confidential Information to the other, and will remain bound by their duty of confidentiality to the other.

 

Privacy Policy
  Consultant may collect personal information during the Term, including Client name, address, email address, phone number, billing information, financial and business information, health data, student demographic data or other personal information (“Personal Information”). By providing any Personal Information to Consultant, Client consents and grants Consultant permission to use and store such information in order to facilitate the Services. Client acknowledges and consents to the use of technology, telephones, e-mails, applications and third-party platforms that use video and audio, such as but not limited to, Zoom, Loom, Thinkific, and third-party payment providers to be used by Consultant in order to deliver the Services. Client confirms Consultant is not responsible for the terms and policies of any third-party platforms and it is Client’s responsibility to review third-party privacy policies and terms and conditions.

INTELLECTUAL PROPERTY

 

Ownership and Use of Materials

Client acknowledges that all content and materials used and distributed in providing the Services, including any content or resources on Consultant’s website and social media platforms belongs exclusively to Consultant, the sole copyright owner of the original materials, unless stated otherwise. By receiving any unique and original materials from Consultant as part of the Services, Consultant will grant a limited non-exclusive royalty-free license to Client for their use only and as directed by Consultant. Client is strictly prohibited from reproducing any part of the written, video, audio and digital materials or sharing them with others without Consultants explicit permission to do so. All of Consultant's intellectual property, including copyrighted materials and trademarks, will remain the sole property of Consultant.

 

Recordings 

Client will not capture any of the consulting sessions in any way, including but not limited to video recording, photography, voice recording or screen shots. Any recordings provided by Consultant will be for Client’s own use only and Client agrees they will not duplicate or share the recordings with any other person. 

 

 

 RELEASE, INDEMNITY AND WAIVER

 

PLEASE READ CAREFULLY. It is important Client fully understands that there are risks associated with the Services, and ask questions as needed. Client acknowledges and understands that they are waiving certain legal rights by signing this Agreement.

 

Voluntary Assumption of Risks
  Client acknowledges there are certain risks associated with Consultant providing the Services, including, but not limited to, financial, physical, emotional, spiritual loss and damages, and Client voluntarily assumes such risks. Should Client have any concerns or doubts about ability to participate or receive Consultant’s Services, Client will contact Consultant immediately to inform them of any concerns. Client confirms they have full capacity and are the age of majority in their jurisdiction of residence to enter into this Agreement.

 

Professional Disclaimer

Client understands and agrees that in using the Services, Consultant is not providing legal, tax, medical or accounting advice, unless Parties have expressly entered into a professional relationship. Consultant strongly encourages Client to seek specific legal, tax, medical and accounting related inquiries to appropriately qualified professionals.

 

Medical Disclaimer
  Client acknowledges that Consultant is providing consulting Services, however the Parties are not entering into a patient-healthcare-provider relationship or medical-director relationship. Consultant is not acting in the capacity of a regulated healthcare provider. Client specifically acknowledges that Consultant is not diagnosing or treating any illness or disease, prescribing any medications or providing delegation on medical procedures or skills. The information provided in online, in-person and pre-packaged courses are for information only. The Client agrees to obtain authorized medical delegation prior to performing medical procedures. 

No Warranty
  Client acknowledges Consultant makes no warranty that the Services will lead to any specific Client goal, financial success or particular results and Consultant makes no promise that each Client will experience the same or similar results. Client acknowledges that the Services provided are provided without any express or implied warranties of any kind. 

 

No Earnings Guarantee
  Client acknowledges Consultant makes no warranty or guarantee that Services will lead to any specific earnings, business growth or financial results or that Client will experience the same or similar results as others who use the Services.

 

Consultant Warranty
  Consultant warrants to Client that to the best of their knowledge, the Services, deliverables, and any information and/or materials provided under this Agreement do not and will not infringe on any third-party copyright or intellectual property rights. 

 

Client Warranty

Client warrants to Consultant that any information or material provided to Consultant is not protected by any third-party copyright or any third-party intellectual property rights and that Consultant can use all information provided by Client lawfully.

 

Release, Waiver, and Indemnity

Client releases, indemnifies and saves harmless Consultant, its directors, officers, agents, employees, contractors, volunteers, heirs, executors, administrators, successors, and assigns (collectively, “Released Parties”) from any and all liability and damages arising from the Services, including financial damages or personal injuries, however caused, including negligence, during Client’s engagement of Consultant for the Services. Client further agrees to forfeit all forms of legal recourse which may be available to Client, including but not limited to any form of damages, costs, losses or expenses as a result of the Services. Client acknowledges this release of liability is binding on Client’s heirs, executors and anyone else who may be able to bring a legal action on Client’s behalf in the future. This clause survives the expiration or early termination of this Agreement.

 

Limitation of Liability

In the event Consultant is found liable for any reason for damages arising directly or indirectly from this Agreement, liability will be limited to the greatest extent possible in the governing jurisdiction and in no case exceed the Fee paid by Client to Consultant. 

 

Media Release 

Client grants to Consultant an irrevocable, worldwide, perpetual and unrestricted right to use any media, such as photographs, video, testimonials, audio recordings or social media posts, whether captured by Client, Consultant or third party in relation to this Agreement and for any lawful purpose, including in its online or printed advertising or marketing materials and on all social media platforms, with or without reference to Client and without further notice, grant of permission or right to any financial compensation. 

 

Testimonials

Consultant wants to help improve Client’s educational goals. If you have enjoyed the Services, Consultant would greatly appreciate an honest written testimonial about your experience working together. Upon request, please provide Consultant a written testimonial, photo (if applicable), and any other information that may be required, and in doing so Client permits Consultant to use and share the materials provided in print or online and for any promotional and/or marketing purposes. If there are personal details Client wishes to exclude from the testimonial, such as full name, please notify Consultant. Client agrees that Consultant may display the Client logo/service crest on the website and/or print material.

 

 

 

 

 

 GENERAL

 

Relationship of Parties
  Nothing in this Agreement will be understood to create an employment, joint venture or partnership relationship between Consultant and Client. 

Third-Party Authorization
  Consultant is permitted to hire, in their sole discretion, assistants, employees or third-party contractors to assist in delivering the Services.

Good Faith

Each Party agrees it has acted in good faith and will continue to do so during the Term of this Agreement. This extends to good faith during any dispute resolution process. 

 

Governing Law and Jurisdiction

This Agreement is governed by and interpreted in accordance with the laws of Ontario and the federal laws of Canada where applicable. Any disputes arising directly or indirectly from this Agreement will be submitted and heard exclusively in the courts of Huntsville, Ontario. 

 

Dispute Resolution

In the event any dispute arises between the Parties in relation to this Agreement or a breach of this Agreement and the dispute is not resolved by negotiation, the Parties agree to submit the dispute for mediation prior to pursuing any other available remedy in relation to the dispute. The Parties may agree to virtual mediation, when available. 

 

Force Majeure

Neither Party will be responsible for delays resulting from causes beyond their reasonable control, including without limitation fire, explosion, floods, storms, pandemics, state of emergency, hazardous situations, war, strike, or riot, and either Party may choose to excuse themselves from further performance of their obligations under this Agreement if such occurrence materially affects the performance of Services. The Party relying on Force Majeure will give the other Party reasonable notice of their desire to terminate or suspend the Services. Notwithstanding, all payments owing for Services rendered will remain due and payable with such amount to be determined by Consultant.

 

Notice

Any notice to be given under this Agreement must be directed to the other Party using the contact information first set out above or as may otherwise be directed (“Notice”). For the purposes of this Agreement, e-mail will be considered sufficient for delivery of Notice. Notice will be deemed to be delivered on the date and time when the Notice is sent.

 

 

 

Assignment

This Agreement may not be assigned to any other party except with the express written consent of the other Party.

 

 

Severability

If any of the provisions of this Agreement are found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not, to the extent permitted by law, in any way be affected and will remain enforceable.

 

Waiver of Breach

The waiver by one Party of any breach of this Agreement by the other Party will not be taken to be a waiver of any future breaches by the breaching Party. The non-breaching Party reserves the right to exercise or enforce their rights at a later date. 

 

Full Agreement

This Agreement constitutes the full agreement between the Parties and supersedes any prior negotiation, understanding or Agreement between the Parties, whether oral or written, on the matters contained in this Agreement.

 

Amendments

The Parties may only amend this Agreement by mutual written agreement.

 

Survival

Any term of this Agreement which addresses performance or observance following the early termination or expiration of this Agreement will survive and continue to be in full force and effect. All things considered confidential during the Term will survive and always remain confidential.

 

Electronic Confirmation of Acceptance

By electronically confirming acknowledgment and acceptance of this Agreement, Client confirms they accept the terms and conditions set out above and that this will constitute a signed and legally binding Agreement.