Outcomes
Understanding empathy
Unconscious bias in professional relationships
Priviledge
Professional accountabilty
Supportive leadership
Optional podcast - How to cultivate compassion
Quiz - Professional relationships
Outcomes
Understanding values
Personality & temperament
Emotional Intelligence
Reflection Questions - Emotional Intelligence
Self Esteem & communication
Confidence
Personality & Communication Quiz
Outcomes
Maslow's Hierarchy of Needs
Motivational interviewing
Active listening
Reflection Questions - Active Listening
Open-ended vs. closed-ended questions
Using Motivational Interviewing in clinical practice
Reflection question - Motivational interviewing
Wheel of change
Goal setting - How to make a better to-do list
SMART Goals
Reflection question - SMART goals
Outcomes
Conflict vs. disagreement
Emotions and conflict
Conflict management
Influence & power
Reflection question - Influencial communication
The golden circle
Quiz - Conflict, power and influence
Outcomes
Patient Safety - eCourses
Patient Safety - Communication & Transfer of Care
Patient Safety - Crisis Resource Management
Quiz - Patient Safety
Patient Safety - Cognitive Bias
Quiz - Cognitive bias
Assertiveness in Patient Care
Patient Safety - Disclosing Patient Safety Incidents
Assignment - Speaking Up
Reflection question - Communication barrier in patient safety
Situational Awareness
The ABCs of situational awareness
Debriefing
Patient safety resources for specific populations
Documentation - SOAP Notes
Writing a good progress note
Reporting - SBAR
This comprehensive course allows you to learn at your own pace in micro-learning easy-to-digest lessons.
All textbooks and resources are included in the program fee and are embedded directly in the courses meaning students can seamlessly access and download textbook readings on their mobile devices or computer. Resources are regularly reviewed to ensure up-to-date standards and research. *Textbooks are available in PDF and/or eBook format.
Students are evaluated through multiple-choice questions, reflection questions and a final capstone case-study assignment. Evaluations are designed not only to assess the student's knowledge but also promote research. Students will receive a certificate upon completion of this course which may be used in your continuing education portfolio for your regulatory body.
Courses are designed as micro-learning experiences allowing students to easily work through each module in short bursts. This method makes it easier for those with busy schedules to get the most out of their learning. Learning can take place on or off-duty to help alleviate any scheduling challenges. *Note mobile learning is coming in the spring/summer of 2023!
Preparing highly-skilled health and wellness professionals for expanded knowledge in this specialized field.
Evaluate health literacy and convey relevant information and perspectives of patients, families, caregivers and other health care professionals
Explain appropriate and professional documentation within health care
Describe the components of patient privacy
Examine the role of a health advocate
Establish effective communication techniques
Demonstrate the ability to manage conflict by using effective communication
Distinguish language appropriate for patients, peers and other professions
Define empathy, compassion and respect
Demonstrate the process of motivational interviewing
Define situational awareness and apply it to patient care
This course is perfect for the skilled health and wellness professional as continuing education credits or professional development. Students will gain a foundational knowledge and feel confident expanding their knowledge in this field through further education. This is a great course as part of administrative/clinical support staff orientation programs. Note: This is a required course in the Certificate in Community Paramedicine Care
Students may complete this course in as little as one month however you will have access to the course for one year.
Students receive formative (knowledge check points) and cumulative (final exams) evaluations in each course. Evaluations are based on the content provided in videos, interviews, research papers and required readings. Content is competency-based meaning each course addresses specific competencies necessary for the student to master. Instruction is provided using a range of resources and much of the content is reviewed or taught by healthcare experts in their respective fields for specific courses. We always recommend implementing a continuing education and review routine for yourself to ensure knowledge retention, patient safety and clinical competence and confidence.
There are no prerequisites for this program however prior health & wellness education is recommended in order to get the most out of this course.
We offer cohort pricing for some of our courses and programs. Please get in touch with us to discuss options!
And we've got answers! Feel free to get in touch with us by e-mail at [email protected]
